{"id":39829,"date":"2026-09-18T09:25:25","date_gmt":"2026-09-18T05:25:25","guid":{"rendered":"https:\/\/truhauz.com\/dewa-move-out-dubai\/"},"modified":"2026-09-18T09:26:09","modified_gmt":"2026-09-18T05:26:09","slug":"dewa-move-out-dubai","status":"publish","type":"post","link":"https:\/\/truhauz.com\/ar\/dewa-move-out-dubai\/","title":{"rendered":"DEWA Move Out in Dubai: Final Bill, Deposit Refund and Clearance Certificate"},"content":{"rendered":"\n<!-- ============================================================\n  TRUHAUZ.COM \u2014 BUYER GUIDE \/ OWNERSHIP COSTS\n  Title:    Service Charges in Dubai: What Owners Pay and How It Hits Net Yield\n  Slug:     service-charges-dubai\n  Keywords: service charges dubai, dubai service charge per sqft, net rental yield dubai\n  ============================================================ -->\n\n<style>\n@import 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a{color:rgba(255,255,255,.9)!important;text-decoration:underline!important}\n.dm-form-wrap{background:rgba(255,255,255,.05);border:1px solid rgba(255,255,255,.12);border-radius:14px;overflow:hidden}\n.dm-footer-strip{background:#660033;color:rgba(255,255,255,.8)!important;text-align:center;padding:14px 20px;font-size:.75rem;line-height:1.6}\n.dm-footer-strip a{color:rgba(255,255,255,.8)!important}\n\n\/* RESPONSIVE *\/\n@media(max-width:960px){\n  .dm-area-grid{grid-template-columns:1fr 1fr}\n  .dm-2col{grid-template-columns:1fr;gap:36px}\n  .dm-forecast{grid-template-columns:1fr 1fr}\n  .dm-contact-inner{grid-template-columns:1fr;gap:36px}\n  .dm-cta-in{flex-direction:column;text-align:center}\n  .dm-strip-in{grid-template-columns:repeat(2,1fr)}\n}\n@media(max-width:640px){\n  .dmc{padding:0 16px}\n  .dms{padding:44px 0}\n  .dm-hero{min-height:auto}\n  .dm-hero-content{padding:48px 16px 56px}\n  .dm-hero h1{font-size:clamp(1.8rem,7.5vw,2.6rem)}\n  .dm-area-grid{grid-template-columns:1fr}\n  .dm-forecast{grid-template-columns:1fr}\n  .dm-strip-in{grid-template-columns:repeat(2,1fr)}\n  .dm-si{padding:15px 8px}\n  .dm-title{font-size:clamp(1.4rem,6vw,1.9rem)}\n  .dm-contact{padding:48px 0}\n}\n@media(max-width:480px){.dmc{padding:0 14px}}\n<\/style>\n\n<div class=\"dm\">\n\n<!-- HERO -->\n<section class=\"dm-hero\">\n  <div class=\"dm-hero-bg\"><\/div>\n  <div class=\"dm-hero-pat\"><\/div>\n  <div class=\"dm-hero-ov\"><\/div>\n  <div class=\"dm-hero-content\">\n    <span class=\"dm-eyebrow\">Tenancy Guide &middot; Moving Out &middot; Updated September 2026<\/span>\n    <h1>DEWA Move Out in Dubai<br><span>The Final Bill, Your Deposit and the Clearance Certificate<\/span><\/h1>\n    <p class=\"dm-hero-sub\">Opening a DEWA account is the first thing a Dubai tenant does. Closing it properly is the thing that decides whether the deposit comes back in minutes or turns into a month of chasing. Here is how the move-out request works, what deactivation costs, how the refund is calculated, and why DEWA has to be closed before the Ejari can be.<\/p>\n    <div class=\"dm-hero-meta\">\n      <div class=\"dm-hm\">&#9889; <strong>AED 125 Small Meter<\/strong><\/div>\n      <div class=\"dm-hm\">&#128176; <strong>Refunds in 8 Minutes<\/strong><\/div>\n      <div class=\"dm-hm\">&#128196; <strong>Clearance Sent to RERA<\/strong><\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- STRIP -->\n<div class=\"dm-strip\">\n  <div class=\"dmc\">\n    <div class=\"dm-strip-in\">\n      <div class=\"dm-si\"><span class=\"dm-sv\">AED 125<\/span><span class=\"dm-sl\">Deactivation Fee, Small Meter<\/span><\/div>\n      <div class=\"dm-si\"><span class=\"dm-sv\">24 Hrs<\/span><span class=\"dm-sl\">Working Hours to Deactivate<\/span><\/div>\n      <div class=\"dm-si\"><span class=\"dm-sv\">8 Min<\/span><span class=\"dm-sl\">Deposit Refund up to AED 4,000<\/span><\/div>\n      <div class=\"dm-si\"><span class=\"dm-sv\">AED 2,000<\/span><span class=\"dm-sl\">Typical Apartment Deposit Held<\/span><\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n<!-- OVERVIEW -->\n<section class=\"dms\">\n  <div class=\"dmc\">\n    <div class=\"dm-2col\">\n      <div class=\"dm-body\">\n        <span class=\"dmt\">The Basics<\/span>\n        <h2 class=\"dm-title\">What a DEWA Move Out Actually Does<\/h2>\n        <p>A DEWA move out &mdash; the utility calls it deactivation of electricity and water &mdash; is the transaction that ends your supply contract at a property. It does four things in sequence: it records the date you stopped being responsible for the property, it takes a closing meter reading, it produces a final bill, and it releases whatever is left of your security deposit once that bill is settled.<\/p>\n        <p>The distinction that causes the most confusion is between the <strong>deposit<\/strong> and the <strong>fee<\/strong>. When you opened the account you paid a refundable security deposit and a non-refundable supply activation charge. On the way out the same split applies: the deactivation fee is a charge for the disconnection and you will not see it again, while the deposit is money that has been parked against the account and is now set against your closing consumption. <a href=\"https:\/\/truhauz.com\/dewa-registration-dubai\/\">Our DEWA registration guide<\/a> sets out the deposit and activation figures on the way in.<\/p>\n        <p>The second thing worth understanding is the order of operations. The clearance certificate DEWA issues once the final bill is paid is shared with RERA, and it is what unlocks the closure of your tenancy registration. That makes the move-out a precondition for <a href=\"https:\/\/truhauz.com\/ejari-cancellation-dubai\/\">cancelling your Ejari<\/a> rather than a parallel task. Tenants who try to close the tenancy record first usually find the process stalls for want of a document only the completed move-out can produce.<\/p>\n        <p>Finally, a DEWA move out does not close everything. Where a building is served by a <a href=\"https:\/\/truhauz.com\/district-cooling-charges-dubai\/\">district cooling provider<\/a>, cooling is billed on a separate account with its own deposit and its own closing process, and a <a href=\"https:\/\/truhauz.com\/chiller-free-dubai\/\">chiller-free arrangement<\/a> changes who carries that cost rather than removing the account. Community or master-development accounts can also sit outside DEWA entirely. Each has to be closed on its own terms, and a bill left open on any of them follows you.<\/p>\n        <div class=\"dm-hbox\">\n          <strong>The sequence that works:<\/strong> give notice &rarr; agree the check-out &rarr; submit the DEWA move-out &rarr; settle the final bill &rarr; collect the clearance certificate &rarr; cancel the Ejari &rarr; recover the landlord&#8217;s deposit. Doing DEWA late is what stretches a two-week exit into two months.\n        <\/div>\n      <\/div>\n      <div>\n        <div class=\"dm-ov\">\n          <div class=\"dm-ov-head\">\n            <h3>DEWA Move Out at a Glance<\/h3>\n            <p>Fees, timings and the mechanics of the deposit refund<\/p>\n          <\/div>\n          <div class=\"dm-ov-row\"><span class=\"dm-ov-l\">Deactivation &mdash; small meter<\/span><span class=\"dm-ov-r burg\">AED 125<\/span><\/div>\n          <div class=\"dm-ov-row\"><span class=\"dm-ov-l\">Deactivation &mdash; large meter<\/span><span class=\"dm-ov-r\">AED 300<\/span><\/div>\n          <div class=\"dm-ov-row\"><span class=\"dm-ov-l\">Knowledge fee<\/span><span class=\"dm-ov-r\">AED 10<\/span><\/div>\n          <div class=\"dm-ov-row\"><span class=\"dm-ov-l\">Innovation fee<\/span><span class=\"dm-ov-r\">AED 10<\/span><\/div>\n          <div class=\"dm-ov-row\"><span class=\"dm-ov-l\">Thukher \/ Sanad discount<\/span><span class=\"dm-ov-r up\">50%<\/span><\/div>\n          <div class=\"dm-ov-row\"><span class=\"dm-ov-l\">Supply deactivated within<\/span><span class=\"dm-ov-r\">24 working hours<\/span><\/div>\n          <div class=\"dm-ov-row\"><span class=\"dm-ov-l\">Final bill issued within<\/span><span class=\"dm-ov-r\">24 working hours<\/span><\/div>\n          <div class=\"dm-ov-row\"><span class=\"dm-ov-l\">Refund up to AED 4,000<\/span><span class=\"dm-ov-r up\">8 minutes<\/span><\/div>\n          <div class=\"dm-ov-row\"><span class=\"dm-ov-l\">Clearance certificate<\/span><span class=\"dm-ov-r\">Automatic, sent to RERA<\/span><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- TABLE -->\n<section class=\"dms dmg\">\n  <div class=\"dmc dmct\">\n    <span class=\"dmt\">What It Costs<\/span>\n    <h2 class=\"dm-title\">The Move-Out Charge, Line by Line<\/h2>\n    <p class=\"dm-sub\">Only the first line moves. The meter size is what separates a small-meter apartment disconnection from a large-meter one, and the two government levies are the same for everybody.<\/p>\n  <\/div>\n  <div class=\"dmc\">\n    <div class=\"dm-table-wrap\">\n      <table class=\"dm-table\">\n        <thead>\n          <tr><th>Component<\/th><th>Amount<\/th><th>Refundable<\/th><th>What It Is<\/th><\/tr>\n        <\/thead>\n        <tbody>\n          <tr><td>Deactivation &mdash; small meter<\/td><td>AED 125<\/td><td>No<\/td><td><span class=\"dm-badge top\">Most apartments<\/span> The charge for disconnecting a small meter.<\/td><\/tr>\n          <tr><td>Deactivation &mdash; large meter<\/td><td>AED 300<\/td><td>No<\/td><td><span class=\"dm-badge high\">Larger premises<\/span> The equivalent charge where a large meter serves the property.<\/td><\/tr>\n          <tr><td>Knowledge fee<\/td><td>AED 10<\/td><td>No<\/td><td><span class=\"dm-badge mid\">Fixed<\/span> A standard Dubai government levy applied across services.<\/td><\/tr>\n          <tr><td>Innovation fee<\/td><td>AED 10<\/td><td>No<\/td><td><span class=\"dm-badge mid\">Fixed<\/span> The second standard government levy on the transaction.<\/td><\/tr>\n          <tr><td>Thukher \/ Sanad card discount<\/td><td>&minus;50%<\/td><td>&mdash;<\/td><td>Available to holders of these cards, which are issued to UAE nationals.<\/td><\/tr>\n          <tr><td>Security deposit<\/td><td>AED 2,000 \/ 4,000<\/td><td><strong>Yes<\/strong><\/td><td>Held against the account, set against the final bill, balance refunded.<\/td><\/tr>\n        <\/tbody>\n      <\/table>\n    <\/div>\n    <p style=\"font-size:.78rem;color:#999;margin-top:10px;text-align:center\">Deactivation fees, the knowledge and innovation fees, the Thukher and Sanad discount, the 24-working-hour deactivation and final-bill timings and the refund methods are as reported by Gulf News, &#8220;How to deactivate DEWA when moving out of a Dubai home&#8221;, published 19 August 2026. The apartment and villa security deposit figures of AED 2,000 and AED 4,000 are as published in TruHauz&#8217;s own <a href=\"https:\/\/truhauz.com\/dewa-registration-dubai\/\" style=\"color:#888;text-decoration:underline\">DEWA registration guide<\/a>. Confirm current charges with DEWA before you transact, as published fees can change.<\/p>\n  <\/div>\n<\/section>\n\n<!-- GRID -->\n<section class=\"dms\">\n  <div class=\"dmc dmct\">\n    <span class=\"dmt\">Step by Step<\/span>\n    <h2 class=\"dm-title\">Six Steps to a Clean Exit<\/h2>\n    <p class=\"dm-sub\">Each step produces the document the next one needs. Skipping one does not save time &mdash; it simply moves the delay further down the chain.<\/p>\n  <\/div>\n  <div class=\"dmc\">\n    <div class=\"dm-area-grid\">\n\n      <div class=\"dm-area-card\">\n        <div class=\"dm-area-head\">\n          <div class=\"dm-area-name\">Give Notice Correctly<\/div>\n          <div class=\"dm-area-type\">Step 01 &middot; Before Anything<\/div>\n        <\/div>\n        <div class=\"dm-area-body\">\n          <span class=\"dm-area-price\">90 days<\/span>\n          <span class=\"dm-area-unit\">the Article 14 default<\/span>\n          <div class=\"dm-area-row\"><span>Law<\/span><span>Art. 14, Law 26 of 2007<\/span><\/div>\n          <div class=\"dm-area-row\"><span>Applies to<\/span><span>Not renewing or amending<\/span><\/div>\n          <div class=\"dm-area-row\"><span>But<\/span><span>Contract may agree otherwise<\/span><\/div>\n          <div class=\"dm-area-row\"><span>Read<\/span><span><a href=\"https:\/\/truhauz.com\/tenancy-contract-dubai\/\" style=\"color:#660033\">Your own notice clause<\/a><\/span><\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"dm-area-card\">\n        <div class=\"dm-area-head\">\n          <div class=\"dm-area-name\">Gather What DEWA Asks For<\/div>\n          <div class=\"dm-area-type\">Step 02 &middot; Before You File<\/div>\n        <\/div>\n        <div class=\"dm-area-body\">\n          <span class=\"dm-area-price\">5 items<\/span>\n          <span class=\"dm-area-unit\">needed to submit the request<\/span>\n          <div class=\"dm-area-row\"><span>Login<\/span><span>DEWA user ID or UAE Pass<\/span><\/div>\n          <div class=\"dm-area-row\"><span>Reference<\/span><span>Contract account number<\/span><\/div>\n          <div class=\"dm-area-row\"><span>Choose<\/span><span>Move-out date and time<\/span><\/div>\n          <div class=\"dm-area-row\"><span>For IBAN<\/span><span>Bank proof, name must match<\/span><\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"dm-area-card\">\n        <div class=\"dm-area-head\">\n          <div class=\"dm-area-name\">Submit the Move-Out<\/div>\n          <div class=\"dm-area-type\">Step 03 &middot; Four Channels<\/div>\n        <\/div>\n        <div class=\"dm-area-body\">\n          <span class=\"dm-area-price\">24\/7<\/span>\n          <span class=\"dm-area-unit\">self-service, any hour<\/span>\n          <div class=\"dm-area-row\"><span>Web<\/span><span>dewa.gov.ae<\/span><\/div>\n          <div class=\"dm-area-row\"><span>App<\/span><span>DEWA Smart App<\/span><\/div>\n          <div class=\"dm-area-row\"><span>Also<\/span><span>DubaiNow, individuals only<\/span><\/div>\n          <div class=\"dm-area-row\"><span>Phone<\/span><span>04-6019999<\/span><\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"dm-area-card\">\n        <div class=\"dm-area-head\">\n          <div class=\"dm-area-name\">Settle the Final Bill<\/div>\n          <div class=\"dm-area-type\">Step 04 &middot; The Gate<\/div>\n        <\/div>\n        <div class=\"dm-area-body\">\n          <span class=\"dm-area-price\">24 hrs<\/span>\n          <span class=\"dm-area-unit\">working hours after disconnection<\/span>\n          <div class=\"dm-area-row\"><span>Basis<\/span><span>Closing meter reading<\/span><\/div>\n          <div class=\"dm-area-row\"><span>Deposit<\/span><span>Adjusted against the bill<\/span><\/div>\n          <div class=\"dm-area-row\"><span>Includes<\/span><span><a href=\"https:\/\/truhauz.com\/dubai-municipality-housing-fee\/\" style=\"color:#660033\">The 5% housing fee<\/a><\/span><\/div>\n          <div class=\"dm-area-row\"><span>If short<\/span><span>You pay the difference<\/span><\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"dm-area-card\">\n        <div class=\"dm-area-head\">\n          <div class=\"dm-area-name\">Take the Refund<\/div>\n          <div class=\"dm-area-type\">Step 05 &middot; Your Money<\/div>\n        <\/div>\n        <div class=\"dm-area-body\">\n          <span class=\"dm-area-price\">3 ways<\/span>\n          <span class=\"dm-area-unit\">to receive the balance<\/span>\n          <div class=\"dm-area-row\"><span>Fastest<\/span><span>IBAN transfer<\/span><\/div>\n          <div class=\"dm-area-row\"><span>Or<\/span><span>Cheque<\/span><\/div>\n          <div class=\"dm-area-row\"><span>Or<\/span><span>To another DEWA account<\/span><\/div>\n          <div class=\"dm-area-row\"><span>Under AED 4,000<\/span><span>Eight minutes<\/span><\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"dm-area-card\">\n        <div class=\"dm-area-head\">\n          <div class=\"dm-area-name\">Close Everything Else<\/div>\n          <div class=\"dm-area-type\">Step 06 &middot; The Forgotten One<\/div>\n        <\/div>\n        <div class=\"dm-area-body\">\n          <span class=\"dm-area-price\">Separate<\/span>\n          <span class=\"dm-area-unit\">accounts DEWA does not close<\/span>\n          <div class=\"dm-area-row\"><span>Cooling<\/span><span>District cooling provider<\/span><\/div>\n          <div class=\"dm-area-row\"><span>Deposit<\/span><span>Held by that provider<\/span><\/div>\n          <div class=\"dm-area-row\"><span>Community<\/span><span>Master-development accounts<\/span><\/div>\n          <div class=\"dm-area-row\"><span>Then<\/span><span><a href=\"https:\/\/truhauz.com\/ejari-cancellation-dubai\/\" style=\"color:#660033\">Cancel the Ejari<\/a><\/span><\/div>\n        <\/div>\n      <\/div>\n\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- CTA -->\n<div class=\"dm-cta-strip\">\n  <div class=\"dmc\">\n    <div class=\"dm-cta-in\">\n      <div>\n        <h3>Moving out, or moving on from renting altogether?<\/h3>\n        <p>TruHauz handles check-out, utilities and tenancy closure as one process &mdash; and if this is the move where you stop renting, we will show you what the same budget buys.<\/p>\n      <\/div>\n      <a href=\"https:\/\/truhauz.com\/contact\/\" class=\"dmbtn\">Ask TruHauz &rarr;<\/a>\n    <\/div>\n  <\/div>\n<\/div>\n\n<!-- ANALYSIS -->\n<section class=\"dms dmdk\">\n  <div class=\"dmc dmct\">\n    <span style=\"display:inline-block;background:rgba(255,255,255,.15);color:#fff!important;font-size:.68rem;font-weight:700;letter-spacing:.14em;text-transform:uppercase;padding:5px 15px;border-radius:100px;margin-bottom:16px;\">What Changed<\/span>\n    <h2 class=\"dm-title white\">The Refund Is No Longer the Slow Part<\/h2>\n    <p class=\"dm-sub white\" style=\"margin:0 auto 48px;\">For years the deposit was the thing tenants waited on. Automation has moved the bottleneck somewhere else entirely &mdash; and knowing where it moved to is what makes an exit quick.<\/p>\n  <\/div>\n  <div class=\"dmc\">\n    <div class=\"dm-forecast\">\n      <div class=\"dm-fc\">\n        <span class=\"dm-fc-val\">8 min<\/span>\n        <h4>The Refund Itself<\/h4>\n        <p>DEWA announced on 26 April 2026 that deposit refund processing had fallen to eight minutes, from thirty minutes and originally four days. It runs on IBAN verification without human intervention, and operates around the clock rather than in working hours.<\/p>\n      <\/div>\n      <div class=\"dm-fc\">\n        <span class=\"dm-fc-val\">AED 4,000<\/span>\n        <h4>The Threshold<\/h4>\n        <p>The eight-minute service covers refunds up to AED 4,000, which DEWA put at roughly 90 per cent of all refund requests. Since apartment deposits are AED 2,000 and villa deposits AED 4,000, most residential move-outs sit inside the band.<\/p>\n      <\/div>\n      <div class=\"dm-fc\">\n        <span class=\"dm-fc-val\">The bill<\/span>\n        <h4>The Real Bottleneck<\/h4>\n        <p>Nothing is refunded until the final bill is settled, and the bill only exists once the supply has been deactivated. The waiting is now front-loaded into scheduling the disconnection and paying what is owed &mdash; not into the refund.<\/p>\n      <\/div>\n    <\/div>\n    <div style=\"background:rgba(255,255,255,.07);border:1px solid rgba(255,255,255,.15);border-radius:12px;padding:22px 24px;margin-top:32px;font-size:.93rem;color:rgba(255,255,255,.78)!important;line-height:1.75;\">\n      <strong style=\"color:#fff!important;\">The bottom line:<\/strong> the practical lesson from the 2026 changes is that the deposit is no longer worth planning around, but the sequence still is. A tenant who files the move-out for a sensible date, settles the closing bill promptly and has correct IBAN details on file should see the balance back the same day. A tenant who leaves the country with an unpaid final bill has not merely delayed a refund &mdash; the clearance certificate is never issued, the tenancy registration cannot be closed, and the landlord&#8217;s own deposit stays where it is. Note also what the refund figures do <em>not<\/em> tell you: the eight-minute service concerns DEWA&#8217;s deposit, not the deposit your landlord holds. That one is governed by Article 20 of Law No. 26 of 2007, which ties the refund to the expiry of the lease but sets no number of days, as we set out in our <a href=\"https:\/\/truhauz.com\/ejari-cancellation-dubai\/\" style=\"color:#fff!important;text-decoration:underline!important;\">Ejari cancellation guide<\/a>. If a landlord refuses to return it, the route is the <a href=\"https:\/\/truhauz.com\/rental-dispute-centre-dubai\/\" style=\"color:#fff!important;text-decoration:underline!important;\">Rental Dispute Centre<\/a>. This page explains an administrative process and is general information, not legal advice; for a dispute about a deposit or a tenancy, take advice on your own contract.\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- FAQ -->\n<section class=\"dms dmg\">\n  <div class=\"dmc dmct\">\n    <span class=\"dmt\">FAQ<\/span>\n    <h2 class=\"dm-title\">Frequently Asked Questions<\/h2>\n    <p class=\"dm-sub\">What Dubai tenants ask most often when closing a DEWA account and moving out.<\/p>\n  <\/div>\n  <div class=\"dmc\">\n    <div class=\"dm-faq-list\">\n      <div class=\"dm-faq-item\">\n        <div class=\"dm-faq-q\" onclick=\"dmFaq(this)\">How do I submit a DEWA move out request?<span class=\"dm-faq-icon\">+<\/span><\/div>\n        <div class=\"dm-faq-a\">The move out request is a self-service transaction available around the clock through the DEWA website, the DEWA Smart App, the DubaiNow app for individuals, and the DEWA Customer Care Centre on 04-6019999. You log in with your DEWA user ID or UAE Pass, quote your DEWA contract account number, choose the date and time you want the supply deactivated, and select how you want your security deposit returned. If you want the refund by bank transfer you also upload bank proof showing the IBAN and the beneficiary name, and that name has to match the name on the DEWA account.<\/div>\n      <\/div>\n      <div class=\"dm-faq-item\">\n        <div class=\"dm-faq-q\" onclick=\"dmFaq(this)\">How much does a DEWA move out cost?<span class=\"dm-faq-icon\">+<\/span><\/div>\n        <div class=\"dm-faq-a\">The deactivation fee depends on the meter. Gulf News reported in August 2026 that DEWA charges AED 125 for small meters and AED 300 for large meters, with an AED 10 knowledge fee and an AED 10 innovation fee added on top. Holders of Thukher and Sanad cards, which are issued to UAE nationals, receive a 50 per cent discount. This fee is separate from your security deposit and is not refundable \u2014 it is the cost of the disconnection itself, in the same way that the supply activation fee you paid on moving in was never refundable.<\/div>\n      <\/div>\n      <div class=\"dm-faq-item\">\n        <div class=\"dm-faq-q\" onclick=\"dmFaq(this)\">How long does DEWA take to refund the security deposit?<span class=\"dm-faq-icon\">+<\/span><\/div>\n        <div class=\"dm-faq-a\">DEWA announced on 26 April 2026 that it had cut security deposit refund processing to eight minutes, down from thirty minutes and from four days under the older manual process. The eight-minute service applies to refunds of up to AED 4,000, which DEWA said covers roughly 90 per cent of refund requests, and it transfers the money directly to the customer\u2019s bank account using IBAN verification without human intervention. Because a standard apartment deposit is AED 2,000 and a villa deposit is AED 4,000, most residential move-outs fall inside that threshold.<\/div>\n      <\/div>\n      <div class=\"dm-faq-item\">\n        <div class=\"dm-faq-q\" onclick=\"dmFaq(this)\">Will my deposit be returned in full?<span class=\"dm-faq-icon\">+<\/span><\/div>\n        <div class=\"dm-faq-a\">The deposit is adjusted against your final bill first, and only the remainder is refunded. That is the mechanism people misunderstand most often: the deposit is money parked against the account rather than a credit you get back automatically, so any unpaid consumption is taken out of it before anything is transferred. If the deposit exceeds the final bill you can take the balance by IBAN transfer, by cheque, or as a transfer to another active DEWA account. If the final bill exceeds the deposit, you owe the difference and the account will not close until it is paid.<\/div>\n      <\/div>\n      <div class=\"dm-faq-item\">\n        <div class=\"dm-faq-q\" onclick=\"dmFaq(this)\">When does DEWA issue the final bill and clearance certificate?<span class=\"dm-faq-icon\">+<\/span><\/div>\n        <div class=\"dm-faq-a\">Gulf News reported in August 2026 that deactivation takes place within 24 working hours of the date and time you selected, and that the final bill is issued within 24 working hours of the disconnection date. Once the final bill is settled, the clearance certificate is issued automatically and shared with RERA, which is what allows the linked Ejari cancellation to proceed. You do not need to apply for the clearance certificate as a separate service.<\/div>\n      <\/div>\n      <div class=\"dm-faq-item\">\n        <div class=\"dm-faq-q\" onclick=\"dmFaq(this)\">Do I close DEWA before or after cancelling my Ejari?<span class=\"dm-faq-icon\">+<\/span><\/div>\n        <div class=\"dm-faq-a\">Close DEWA first. The clearance certificate that DEWA issues once your final bill is settled is the document that proves the utilities are clear, and it is shared with RERA so that the tenancy registration can be closed. Trustee centres in practice ask for the settled final DEWA bill when cancelling an Ejari. Running the steps in the other order tends to stall, because the cancellation depends on evidence that only the completed move-out produces. Remember also that district cooling and community accounts are billed separately by their own providers and are not closed by the DEWA move-out.<\/div>\n      <\/div>\n    <\/div>\n    <div style=\"font-size:.82rem;color:#777;margin-top:26px;line-height:1.7;text-align:center;max-width:820px;margin-left:auto;margin-right:auto;\">Where a figure could not be verified against a named source it has been left out of this page rather than estimated. For the other half of the cycle see our guide to <a href=\"https:\/\/truhauz.com\/dewa-registration-dubai\/\" style=\"color:#660033;font-weight:600;\">DEWA registration in Dubai<\/a>, and for what a landlord may and may not deduct at check-out see <a href=\"https:\/\/truhauz.com\/landlord-tenant-maintenance-dubai\/\" style=\"color:#660033;font-weight:600;\">who pays for repairs in Dubai<\/a>.<\/div>\n  <\/div>\n<\/section>\n\n<!-- CONTACT -->\n<section class=\"dm-contact\" id=\"dm-contact\">\n  <div class=\"dmc\">\n    <div class=\"dm-contact-inner\">\n      <div>\n        <span style=\"display:inline-block;background:rgba(255,255,255,.15);color:#fff!important;font-size:.68rem;font-weight:700;letter-spacing:.14em;text-transform:uppercase;padding:5px 15px;border-radius:100px;margin-bottom:18px;\">Talk to TruHauz<\/span>\n        <h2 style=\"font-family:'Playfair Display',serif;font-size:clamp(1.5rem,4vw,2.1rem);color:#fff!important;margin-bottom:10px;line-height:1.2;\">Make This the Last Move-Out<\/h2>\n        <p style=\"color:rgba(255,255,255,.72)!important;font-size:.93rem;line-height:1.75;margin-bottom:24px;\">Every exit is a reminder that the deposit, the notice and the clearance are someone else&#8217;s rules. If you would rather own the next one, tell us your budget and we will run the numbers against what you pay in rent today.<\/p>\n        <div class=\"dm-ci\"><span>&#128222;<\/span><span class=\"dm-ci-text\"><strong style=\"color:#fff!important;display:block;margin-bottom:2px;\">Phone \/ WhatsApp<\/strong><a href=\"tel:+971529715488\">+971 52 971 5488<\/a><\/span><\/div>\n        <div class=\"dm-ci\"><span>&#128231;<\/span><span class=\"dm-ci-text\"><strong style=\"color:#fff!important;display:block;margin-bottom:2px;\">Email<\/strong><a href=\"mailto:info@truhauz.com\">info@truhauz.com<\/a><\/span><\/div>\n        <div class=\"dm-ci\"><span>&#127970;<\/span><span class=\"dm-ci-text\"><strong style=\"color:#fff!important;display:block;margin-bottom:2px;\">RERA Licensed<\/strong><span>60838 &mdash; Dubai, UAE<\/span><\/span><\/div>\n        <div style=\"margin-top:24px;\"><a href=\"https:\/\/truhauz.com\/contact\/\" class=\"dmbg\">Get in Touch &rarr;<\/a><\/div>\n      <\/div>\n      <div class=\"dm-form-wrap\">\n        <iframe aria-label=\"Contact Us\" frameborder=\"0\" style=\"height:520px;width:100%;border:none;display:block;\" src=\"https:\/\/forms.zohopublic.com\/elchintru1\/form\/ContactUs\/formperma\/_DensyNXfgDItjE-TsZ92uQERcSIhTnizr-QPf3wrBk\"><\/iframe>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<div class=\"dm-footer-strip\">\n  &copy; 2026 TruHauz Real Estate &middot; RERA Reg. 60838 &middot; Dubai, UAE<br>\n  <a href=\"https:\/\/truhauz.com\/buy\/\">Buy<\/a> &middot; <a href=\"https:\/\/truhauz.com\/status\/off-plan\/\">Off Plan<\/a> &middot; <a href=\"https:\/\/truhauz.com\/golden-visa\/\">Golden Visa<\/a> &middot; <a href=\"https:\/\/truhauz.com\/mortgage-guide\/\">Mortgage Guide<\/a>\n<\/div>\n\n<\/div><!-- end .dm -->\n\n<script>\nfunction dmFaq(el){var item=el.parentElement;var wasOpen=item.classList.contains('dm-open');document.querySelectorAll('.dm-faq-item.dm-open').forEach(function(i){i.classList.remove('dm-open');});if(!wasOpen)item.classList.add('dm-open');}\n(function(){function init(){var w=document.querySelector('.dm');if(!w)return;var e=w.parentElement;while(e&&e!==document.documentElement){e.style.setProperty('padding-left','0px','important');e.style.setProperty('padding-right','0px','important');e.style.setProperty('padding-top','0px','important');e.style.setProperty('overflow','visible','important');e.style.setProperty('max-width','none','important');e=e.parentElement;}['.post-header-wrap','.post-thumbnail-wrap'].forEach(function(s){var el=document.querySelector(s);if(el)el.style.setProperty('display','none','important');});document.body.style.setProperty('overflow-x','hidden','important');}document.readyState==='loading'?document.addEventListener('DOMContentLoaded',init):init();})();\n<\/script>\n\n\n<script type=\"application\/ld+json\">{\n \"@context\": \"https:\/\/schema.org\",\n \"@type\": \"FAQPage\",\n \"@id\": \"https:\/\/truhauz.com\/dewa-move-out-dubai\/#faq\",\n \"url\": \"https:\/\/truhauz.com\/dewa-move-out-dubai\/\",\n \"mainEntity\": [\n  {\n   \"@type\": \"Question\",\n   \"name\": \"How do I submit a DEWA move out request?\",\n   \"acceptedAnswer\": {\n    \"@type\": \"Answer\",\n    \"text\": \"The move out request is a self-service transaction available around the clock through the DEWA website, the DEWA Smart App, the DubaiNow app for individuals, and the DEWA Customer Care Centre on 04-6019999. You log in with your DEWA user ID or UAE Pass, quote your DEWA contract account number, choose the date and time you want the supply deactivated, and select how you want your security deposit returned. If you want the refund by bank transfer you also upload bank proof showing the IBAN and the beneficiary name, and that name has to match the name on the DEWA account.\"\n   }\n  },\n  {\n   \"@type\": \"Question\",\n   \"name\": \"How much does a DEWA move out cost?\",\n   \"acceptedAnswer\": {\n    \"@type\": \"Answer\",\n    \"text\": \"The deactivation fee depends on the meter. Gulf News reported in August 2026 that DEWA charges AED 125 for small meters and AED 300 for large meters, with an AED 10 knowledge fee and an AED 10 innovation fee added on top. Holders of Thukher and Sanad cards, which are issued to UAE nationals, receive a 50 per cent discount. This fee is separate from your security deposit and is not refundable \u2014 it is the cost of the disconnection itself, in the same way that the supply activation fee you paid on moving in was never refundable.\"\n   }\n  },\n  {\n   \"@type\": \"Question\",\n   \"name\": \"How long does DEWA take to refund the security deposit?\",\n   \"acceptedAnswer\": {\n    \"@type\": \"Answer\",\n    \"text\": \"DEWA announced on 26 April 2026 that it had cut security deposit refund processing to eight minutes, down from thirty minutes and from four days under the older manual process. The eight-minute service applies to refunds of up to AED 4,000, which DEWA said covers roughly 90 per cent of refund requests, and it transfers the money directly to the customer\u2019s bank account using IBAN verification without human intervention. Because a standard apartment deposit is AED 2,000 and a villa deposit is AED 4,000, most residential move-outs fall inside that threshold.\"\n   }\n  },\n  {\n   \"@type\": \"Question\",\n   \"name\": \"Will my deposit be returned in full?\",\n   \"acceptedAnswer\": {\n    \"@type\": \"Answer\",\n    \"text\": \"The deposit is adjusted against your final bill first, and only the remainder is refunded. That is the mechanism people misunderstand most often: the deposit is money parked against the account rather than a credit you get back automatically, so any unpaid consumption is taken out of it before anything is transferred. If the deposit exceeds the final bill you can take the balance by IBAN transfer, by cheque, or as a transfer to another active DEWA account. If the final bill exceeds the deposit, you owe the difference and the account will not close until it is paid.\"\n   }\n  },\n  {\n   \"@type\": \"Question\",\n   \"name\": \"When does DEWA issue the final bill and clearance certificate?\",\n   \"acceptedAnswer\": {\n    \"@type\": \"Answer\",\n    \"text\": \"Gulf News reported in August 2026 that deactivation takes place within 24 working hours of the date and time you selected, and that the final bill is issued within 24 working hours of the disconnection date. Once the final bill is settled, the clearance certificate is issued automatically and shared with RERA, which is what allows the linked Ejari cancellation to proceed. You do not need to apply for the clearance certificate as a separate service.\"\n   }\n  },\n  {\n   \"@type\": \"Question\",\n   \"name\": \"Do I close DEWA before or after cancelling my Ejari?\",\n   \"acceptedAnswer\": {\n    \"@type\": \"Answer\",\n    \"text\": \"Close DEWA first. The clearance certificate that DEWA issues once your final bill is settled is the document that proves the utilities are clear, and it is shared with RERA so that the tenancy registration can be closed. Trustee centres in practice ask for the settled final DEWA bill when cancelling an Ejari. Running the steps in the other order tends to stall, because the cancellation depends on evidence that only the completed move-out produces. Remember also that district cooling and community accounts are billed separately by their own providers and are not closed by the DEWA move-out.\"\n   }\n  }\n ]\n}<\/script>\n","protected":false},"excerpt":{"rendered":"<p>How the DEWA move-out request works: the deactivation fee by meter size, the 24-working-hour timings, how your security deposit is set against the final bill, and why the clearance certificate has to come before you cancel your Ejari.<\/p>","protected":false},"author":12,"featured_media":35548,"comment_status":"open","ping_status":"0","sticky":false,"template":"","format":"standard","meta":{"_joinchat":[],"footnotes":""},"categories":[5],"tags":[],"class_list":["post-39829","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dubai-real-estate-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>DEWA Move Out: Final Bill, Deposit Refund and Clearance<\/title>\n<meta name=\"description\" content=\"DEWA move out costs AED 125 for a small meter. The fees, the 24-hour timings, how the final bill works and how to get your deposit back in 8 minutes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/truhauz.com\/ar\/dewa-move-out-dubai\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"DEWA Move Out in Dubai: Final Bill, Deposit Refund and Clearance Certificate\" \/>\n<meta property=\"og:description\" content=\"DEWA move out costs AED 125 for a small meter. 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